A LITTLE HELP, WHEN YOU NEED IT
Let’s talk wine.
Or anything else.
Questions about Your Sommelier, a bottle that didn’t scan, or a suggestion for the app? We’d like to hear from you.
Email the Your Sommelier team
info@yoursommelier.org ↗Use the browser application
Open Your Sommelier on the web on your phone, tablet or computer. Scan label is the default; use Search by name instead if you know the wine. Camera access needs HTTPS and your permission. If it is unavailable, choose an existing photo.
Use the same Google or Apple account as on iPhone. To bring existing iPhone wines into the browser, open Settings in the iPhone app and choose Back up wines & conversations, then choose Sync wines in the browser account panel. Browser photos remain on that browser; iPhone photos remain on the phone.
Ratings are out of five stars and notes are optional. Published critic scores are displayed on a ten-point scale. Wine details and price load automatically after identification, when AI data sharing is enabled. Cached details appear first. Retry is offered if loading fails; unavailable facts are never invented.
Before you write
For an app issue, include your iPhone model, iOS version, what you were trying to do, and the error you saw. A screenshot helps. Please do not send passwords, payment details, or sign-in codes.
A few common questions
Is the iPhone app available yet?
Your Sommelier is in development. This website will link to the App Store when the public app is available. For launch questions, email the team.
Can I buy wine on this website?
No. This website introduces the app and offers an illustrative pairing guide. Future affiliate links in the app may take you to independent retailers, who handle checkout, eligibility, payment, delivery, and returns.
Does the app send my label photos to AI?
The app reads label text on your iPhone. For identification and research, extracted text and wine details are sent to our backend and OpenAI. Label photos stay on your device and are not included in cloud wine backups.
How can I request account or cloud data deletion?
Email info@yoursommelier.org from the address associated with your account and state what you want deleted. We may need to verify account ownership. Signing out does not erase saved wine records. Local app data is separate from cloud backups.
Who helps with a retailer order?
Contact the retailer shown on your order confirmation. Your Sommelier does not process wine orders, collect payment for bottles, or manage shipping and returns.
Partnerships
For retail and affiliate inquiries, email info@yoursommelier.org with “Your Sommelier partnership” in the subject line.